I guess you could say this thought is a corollary to it. Why is it sometimes when we finally blow up with others including creditors or dealers, that we go over a list of things that have annoyed us. It occurred to view it this way. Each irritant is difference fluid filling up our cup (of patience) so to speak.
When I bought my 2011 Mazda 3, the dealership didn't go down as much on price as I wanted them to. However, just wanting to get it over with, I accepted paying a couple hundred more than I thought I should. Anyway, the dealership advertised it as having Satellite Radio in it, which it didn't. I figured it was just because it wasn't turned on from Sirius XM. I didn't learn otherwise until I called Sirius and we figured it had the buttons for Sirius XM, but not the underlying receiver. I was annoyed but was willing to figure something out with them (such as them paying for a dash-mounted receiver and service for a period of time). Also, when negotiating with them, they indicated that another employee, who wasn't present at the time, had the second key. I didn't care too much as I figured a) I only need one key to test drive, b) I was going to pick up the car at a later point and I'd just get it then and c) they'd been in business for a number of years, so I figured they knew what they were doing. I found the next day when I went to pick up the car, that the second key didn't work, irritating me more, but they said they'd work with me on it. Additionally, it had been years since I bought a used car from a dealer, so they indicated they were waiting on the updated title as it was sold to them just a few days ago. They expected it all to be resolved by within a few days. Suffice to say it wasn't resolved by the end of the week. Anyway, they did eventually get the updated title for me so, I got past that irritant. In addition, I'd never included taxes in the loan and so when they said I could cash the check or sign it over to the DOR (Dept. of Revenue), I figured they knew what they were talking about. It was a long week and I was tired and endorsed it wrong due to their instructions. As the temporary tag period was about to expire I finally had enough and demanded to talk to the head of the used car division. After being told that this person and that person were in a meeting and I'd have to leave a message. I exploded and told her in no uncertain terms that I would personally go up to the dealership and wait until the highest person in charge was available. That got her attention and she got a hold of the head of the used car division. So, he said this isn't normally how business is done that they got the car and the staff rushed it to the sales floor before it was ready.
Next day, with a check for taxes reprinted I went to the DOR ready to title it and found it that the emissions inspection wasn't done. Suffice to say, I lost it again and the guy in charge said, he'd 'find the paperwork'. Which meant, we will do the emissions inspection. I could have called them out on their lack of candor, but since they did the emissions inspection right then and there, I dropped the thought. They apologized profusely for the whole experience and I ultimately forgave them as I didn't want to stay mad.
Think of each screw-up a being a small cup which contained different flavored drinks. Each when added to the a larger cup, would mix together. Now think of the larger cup being almost full. If you continued to add small cupful to it, it will spill over. It wouldn't just spill over the one last flavor, but it would spill over all the flavor that had been mixed in. The larger cup represents the overall patience I had. Each small cup represented a screw-up that exhausted some of my patience. When added, just like the smaller cupfuls would disturb the contents of the larger, cup, each screw-up would irritate me a little more. The final screw-up not only disturbed the contents of the larger cup, but it caused the larger cup to overflow. When my patience was exhausted, just like part of each of the flavors would come spilling out, each screw-up came spilling up of mouth when I let the used car manager have it.
Maybe it's just like that for a lot of people, they can take this hit or that hit and seemingly keep their cool, but each hit really tends to pile on. If they hadn't had a chance to properly digest the individual hits before they piled on, when their patience is finally exhausted they'd address each hit to their patience.
Anyway, just some thoughts for the day. Hopefully this makes a little sense. As always thanks for reading and feel free to take from the post whatever might find helpful.
Cheers,
Rich
